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This change was made on Apr 9, 2018. See latest version.
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GN 02402.210: When a Title II Beneficiary Moves to Another Country

changes
← * →
  • Effective Dates: 07/14/2016 - Present
  • Effective Dates: 04/09/2018 - Present
  • TN 54 (05-14)
  • TN 99 (04-18)
  • GN 02402.210 When a Title II Beneficiary Moves to Another Country
  • A. When a beneficiary moves from a country with International Direct Deposit (IDD) to the U.S. (foreign to domestic)
  • * If the beneficiary still has IDD in the foreign country and has a bank account in the U.S.:
  • * Explain that IDD cannot continue while the beneficiary has a U.S. address;
  • * Obtain and input the U.S. bank data; and
  • * Input the change of address to the U.S. the same workday.
  • NOTE: If the beneficiary has a bank account in the U.S. but does not provide direct deposit information, pay the benefits by check.
  • * If the beneficiary still has IDD in the foreign country but does not have a bank account in the U.S.:
  • * Cancel the IDD and input the change of address to the U.S the same workday; and
  • * Encourage him or her to obtain a U.S. account or a Direct Express Card.
  • * Explain that the FI may be able to make direct deposit input directly to SSA through the automated enrollment (Quick$tart) program. Advise the beneficiary that the FO can provide a list of low-cost FIs in the area. Once he or she opens a U.S. account, he or she can enroll in direct deposit at http://www.ssa.gov/myaccount/.
  • B. When a beneficiary moves from a non-IDD country to the U.S. (foreign to domestic)
  • * If the beneficiary has a bank account in the U.S.:
  • * Obtain and input the U.S. bank data; and
  • * Input the change of address to the U.S the same workday.
  • * If the beneficiary does not have a bank account in the U.S.:
  • * Input the change of address to the U.S.; and
  • * Encourage him or her to obtain a U.S. account or a Direct Express Card.
  • * Explain that the FI may be able to make direct deposit input directly to SSA through the automated enrollment (Quick$tart) program. Advise the beneficiary that the FO can provide a list of low-cost FIs in the area. Once he or she opens a U.S. account, he or she can enroll in direct deposit at http://www.ssa.gov/myaccount/.
  • C. When a beneficiary moves from the U.S. to an IDD country (domestic to foreign)
  • * If the beneficiary has an IDD account in the foreign country and has a bank account in the U.S.:
  • * Encourage the beneficiary to keep the U.S. account open until he or she establishes a new account in the IDD country and the payments start coming to the new account;
  • * Input the change of address to the foreign country; and
  • * Input the direct deposit to the foreign IDD bank the same workday.
  • * If the beneficiary has an IDD account in the foreign country and does not have a bank account in the U.S.:
  • * Input the change of address to the foreign country; and
  • * Input the direct deposit to the foreign IDD bank the same workday.
  • NOTE: For the references for coding each country’s IDD, see GN 02402.220.
  • * If the beneficiary does not have an IDD account in the foreign country but has a bank account in the U.S.:
  • * Input the change of address to the foreign country; and
  • * Encourage the beneficiary to keep the U.S. account open until he or she establishes a new account in the IDD country and the payments start coming to the new account.
  • NOTE: Payments will continue to the U.S. bank account until he or she cancels the U.S. direct deposit or decides to have payments deposited to an IDD bank account.
  • * If the beneficiary does not have an IDD account and does not have a bank account in the U.S. (i.e., he or she closed the U.S. bank account):
  • * Input the change of address to the foreign country;
  • * Input the direct deposit cancelation; and
  • * Encourage the beneficiary to contact the Federal Benefits Unit (FBU), consular office, or Office of Earnings and Internatinal Operations (OEIO) to enroll in IDD.
  • D. When a beneficiary moves from the U.S. or an IDD country to a non-IDD country
  • * If the beneficiary has an account in the U.S. than input the direct deposit information.
  • NOTE: Payments will continue to the U.S. bank account while he or she is residing in the non-IDD country. Payments will continue to the U.S. bank account unless he or she cancels the U.S. direct deposit. However, if he or she would like to enroll in direct deposit in any IDD country, he or she should contact the U.S. Embassy or consulate for assistance.
  • * If the beneficiary has an account in an IDD Country, than input the change of address to the foreign country.
  • NOTE: Payments will continue to the IDD bank account while he or she is residing in the non-IDD country. Payments will continue to the IDD bank account unless he or she cancels the IDD direct deposit.
  • * If the beneficiary does not have an account in either the U.S. or an IDD country:
  • * Input the change of address to the foreign country; and
  • * Encourage the beneficiary to obtain a Direct Express Card (if available in that country) or have the beneficiary contact the Federal Benefits Unit, consular office, or OEIO to inquire about correspondent banking.
  • A. When a beneficiary moves from a country with International Direct Deposit (IDD) to the United States (foreign to domestic)
  • When a beneficiary moves from a country with IDD to the United States, follow the instructions in the chart provided.
  • If
  • Then
  • the beneficiary still has an IDD account and has a United States bank account
  • * Explain that IDD cannot continue while the beneficiary has a United States address
  • * Obtain and input the United States bank data; and
  • * Input the change of address to the United States the same workday.
  • the beneficiary has a bank account in the United States but does not provide direct deposit information
  • Pay the benefits by check.
  • the beneficiary still has IDD account but does not have a bank account in the United States
  • * Cancel the IDD and input the change of address to the United States the same workday; and
  • * Encourage him or her to obtain a United States account or a Direct Express Card.
  • * Explain that the financial institution (FI) may be able to make direct deposit input directly to us through the automated enrollment (Quick$tart) program. Advise the beneficiary that the field office (FO) can provide a list of low-cost FIs in the area. Once he or she opens a United States account, he or she can enroll in direct deposit at http://www.ssa.gov/myaccount/.
  • B. When a beneficiary moves from a non-IDD country to the United States. (foreign to domestic)
  • When a beneficiary moves from a non-IDD country to the United States, follow the instructions in the chart provided.
  • If
  • Then
  • the beneficiary has a bank account in the United States
  • * Obtain and input the United States bank data; and
  • * Input the change of address to the U.S the same workday.
  • the beneficiary does not have a bank account in the United States
  • * Input the change of address to the United States; and
  • * Encourage him or her to obtain a United States account or a Direct Express Card.
  • * Explain that the FI may be able to make direct deposit input directly to us through the automated enrollment (Quick$tart) program. Advise the beneficiary that the FO can provide a list of low-cost FIs in the area. Once the beneficiary opens a United States account, he or she can enroll in direct deposit at http://www.ssa.gov/myaccount/.
  • C. When a beneficiary moves from the United States to an IDD country (domestic to foreign)
  • When a beneficiary moves from the United States to an IDD country, follow the instructions in the chart provided.
  • If
  • Then
  • the beneficiary still has a United States account, but wants to use his or her IDD account in the new country
  • * Input the change of address to the IDD country; and
  • * Input the direct deposit to the foreign IDD bank the same workday.
  • * Encourage the beneficiary to keep the United States account open until payments start coming to the IDD account.
  • the beneficiary has an IDD account and does not have a bank account in the United States
  • * Input the change of address to the IDD country; and
  • * Input the direct deposit to the IDD bank the same workday.
  • NOTE: For instructions to code each country’s IDD, see GN 02402.220.
  • the beneficiary does not have an IDD account, has a bank account in the United States, and wants to enroll in IDD
  • * Input the change of address to the IDD country; and
  • * Encourage the beneficiary to contact the federal benefits unit (FBU), or Office of Earnings and International Operations (OEIO) to enroll in IDD.
  • * Encourage the beneficiary to keep the United States account open until he or she establishes an IDD account in the IDD country and the payments start coming to the new account.
  • NOTE: Payments will continue to the United States bank account until the beneficiary cancels the account or decides to have payments deposited to an IDD bank account.
  • the beneficiary does not have an IDD account and does not have a bank account in the United States (i.e., he or she closed the United States bank account):
  • * Input the change of address to the IDD country;
  • * Input the direct deposit cancellation; and
  • * Encourage the beneficiary to contact the FBU, or OEIO to enroll in IDD.
  • D. When a beneficiary moves from the United States or an IDD country to a non-IDD country
  • When the beneficiary moves from the United States or an IDD country to a non-IDD country, follow the instructions in the chart provided.
  • IF
  • THEN
  • the beneficiary has an account in the United States,
  • Input the change of address.
  • NOTE: Payments continue to the United States bank account while the beneficiary resides in the non-IDD country, unless the beneficiary cancels the United States direct deposit.
  • the beneficiary has an account in an IDD country
  • Input the change of address.
  • NOTE: Payments continue to the old IDD account unless the beneficiary cancels the direct deposit.
  • the beneficiary does not have an account in either the United States or an IDD country:
  • * Input the change of address; and
  • * Encourage the beneficiary to obtain a Direct Express Card (if available in that country) or have the beneficiary contact the FBU or OEIO to inquire about correspondent banking.
  • E. When a beneficiary moves from an IDD country to another IDD country (foreign to foreign)
  • * If the beneficiary has an IDD account in the “new” country take the following actions:
  • * Encourage the beneficiary to keep the “old” IDD account open until he or she establishes a new account in the IDD country and the payments start coming to the new account;
  • * Input the change of address to the foreign country; and
  • * Input the direct deposit to the foreign IDD bank the same workday.
  • * If the beneficiary does not have an IDD account in the “new” country:
  • * Input the change of address to the new foreign IDD country;
  • * Encourage the beneficiary to contact the Federal Benefits Unit, consular office, or OEIO to enroll in direct deposit in the “new” IDD country; and
  • * Provide the beneficiary with a form for the new country, if possible.
  • NOTE: Payments will continue to the “old” IDD bank account while he or she is residing in the “new” IDD country. Payments will continue to the “old” IDD bank account unless he or she cancels the direct deposit or sets up an IDD at the “new” IDD bank.
  • When a beneficiary moves from an IDD country to another IDD country, follow the instructions in the chart provided.
  • IF
  • THEN
  • the beneficiary has an IDD account in the new country and requests to use that account to receive payment
  • * Input the change of address to the new country; and
  • * Input the direct deposit to the new IDD bank the same workday.
  • * Encourage the beneficiary to keep the old IDD account open until the payments start coming to the new IDD account;
  • the beneficiary does not have an IDD account in the new country and he or she wants to receive benefits via IDD in the new country
  • * Input the change of address to the new IDD country;
  • * Encourage the beneficiary to contact the FBU or OEIO to enroll in direct deposit in the new IDD country; and
  • * Provide the beneficiary with a form for the new country, if available.
  • NOTE: Payments continue to the old IDD bank account unless the beneficiary cancels the direct deposit or sets up an IDD account at the new IDD bank.
  • F. When a beneficiary moves from a non-IDD country to an IDD country (foreign to foreign)
  • * If the beneficiary has an IDD account in the “new” IDD country:
  • * Input the change of address to the new foreign IDD country; and
  • * Input the direct deposit to the “new” foreign IDD bank the same workday.
  • * If the beneficiary does not have an IDD account in the “new” country:
  • * Input the change of address to the new foreign IDD country;
  • * Encourage the beneficiary to contact the Federal Benefits Unit, consular office, or OEIO to enroll in direct deposit in the “new” IDD country; and
  • * Provide the beneficiary with a form for the new country, if possible.
  • G. National 800 Number Network (N8NN) Instructions
  • When a beneficiary moves from a non-IDD country to an IDD country, follow the instructions in the chart provides.
  • IF
  • THEN
  • the beneficiary has an IDD account in the IDD country
  • * Input the change of address to the IDD country; and
  • * Input the direct deposit to the IDD bank the same workday.
  • the beneficiary does not have an IDD account in the new country
  • * Input the change of address to the new IDD country;
  • * Encourage the beneficiary to contact the FBU or OEIO to enroll in direct deposit in the IDD country; and
  • * Provide the beneficiary with a form for the new country, if available.
  • For N8NN instructions, see TC 16001.050.
  • G. References
  • * TC 16001.050 Processing Requests for International Direct Deposit (IDD)
  • * GN 02402.110 Domestic Financial Institutions (FIs) and Beneficiaries Outside the United States
  • * GN 02402.115 Power of Attorney to Foreign Financial Institutions (FI) for Title II Beneficiaries
  • * GN 02402.201 Background and Policy for Direct Deposit Outside the U.S.
  • * GN 02402.205 Direct Deposit Enrollment Outside the U.S.
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