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This change was made on Apr 16, 2018. See latest version.
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GN 00905.004: OIO Claims Authorizer (CA) Jurisdiction

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  • Effective Dates: 06/19/2014 - Present
  • Effective Dates: 04/16/2018 - Present
  • TN 7 (03-90)
  • GN 00905.004 OIO Claims Authorizer (CA) Jurisdiction
  • A. Policy
  • CA's are responsible for adjudicating cases in which:
  • * At least one beneficiary uses a mailing address, or resides, outside the U.S.; and
  • * DOFA cannot be used.
  • B. Procedure
  • 1. Preadjudicative development
  • Request development for claimants living in:
  • From:
  • The Philippines
  • Foreign Service Post (FSP)
  • Federal Benefits Unit (FBU)
  • British Virgin Islands, Canada, the U.S. or Western Samoa
  • Field Office (FO) with jurisdiction
  • Countries serviced by a claims-taking FSP—if the folder and case control system do not show CDB has initiated development
  • Claims-taking FSP
  • Countries serviced by a FBU—if the folder and case control system do not show IBO has initiated development
  • (FBU)
  • All other areas
  • CDB
  • IBO
  • Exception: Contact the claimant directly if:
  • * Only completed forms or answers to simple questions are needed, and
  • * The claimant is not in Greece, Hong Kong, Iran, Lebanon, the Philippines or Turkey.
  • 2. Postadjudicative development
  • Take action, as explained in 1., except:
  • * Undertake development if CDB has development pending on another issue on a partially adjudicated claim. (CDB will control and followup on its own development.)
  • * Forward the material to CDB if:
  • * Undertake development if IBO has development pending on another issue on a partially adjudicated claim. (IBO will control and followup on its own development.)
  • * Forward the material to IBO if:
  • * An entitled child files for student or disabled child benefits;
  • * Representative payee development is needed; or
  • * A claims lead or inquiry is received from an individual in a country for which CDB has jurisdiction.
  • * A claims lead or inquiry is received from an individual in a country for which IBO has jurisdiction.
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