wants a copy of an existing AR

comply with the request.

wants to know if an AR has been or will be prepared

check compilation of ARs; if AR is present, comply with request. If it is not present, refer inquiries as follows:

• if the teleservice center receives the inquiry, refer it to the FO/DDS;

• if the FO/DDS receives the inquiry, refer it to the Regional Office;

• if OCO (Office of Central Operations) receives the inquiry, refer it to the Division Program Analyst;

• if a PSC (Payment Service Center) receives the inquiry, refer it to the Reconsideration Reviewer or if a disability issue, the Disability Examiner.

believes SSA has overlooked or misconstrued a circuit court decision and that an AR is necessary

refer as above.

wants information on AR process

answer if you can; otherwise refer as above.