POMS Reference

NL: Notices, Letters and Paragraphs

TN 25 (06-18)

REFC01 Caption

If You Have Any Questions

REF001 Referral – Domestic Address

We invite you to visit our website at www.socialsecurity.gov on the Internet to find general information about Social Security. However, if you have any specific  (1)  questions, you can call us at 1-800-772-1213. We can answer most questions over the phone. If you are deaf or hard of hearing, you may call our TTY number, 1-800-325-0778. You can also write or visit any Social Security office. The office that serves your area is located at:

 (2) 

If you do call or visit an office, please have this letter with you. It will help us answer your questions.

Fill-ins:

(1) null

(2) Field office address

REF002 Referral – Foreign Address

We invite you to visit our website at www.socialsecurity.gov to find general information about Social Security. If you have questions, please contact any Social Security office or your Federal Benefits Unit. Visit  (1) for a list of Federal Benefits Units. You may also write to the Social Security Administration, P.O. Box 17769, Baltimore, Maryland, 21235-7769, USA. Please be sure to include your Social Security claim number if you do write. If you visit an office, please take this letter with you. It will help us answer your questions.

If you have questions about Medicare, please visit www.medicare.gov for information.

REF003 Referral – Domestic Address

We invite you to visit our website at www.socialsecurity.gov on the Internet to find general information about Social Security. If you have any specific questions, you may call us toll free at 1-800-772-1213, or call your local Social Security office at  (1) .

We can answer most questions over the phone. If you are deaf or hard of hearing, you may call our TTY number, 1-800-325-0778. You can also write or visit any Social Security office. The office that serves your area is located at:

 (2) 

If you do call or visit an office, please have this letter with you. It will help us answer your questions. Also, if you plan to visit an office, you may call ahead to make an appointment. This will help us serve you more quickly when you arrive at the office.

Fill-ins:

(1) Local field office telephone number in the format 1-XXX-XXX-XXXX

(2) Field Office Address

REF008 Field Office Referral - Default

We invite you to visit our website at www.socialsecurity.gov on the Internet to find general information about Social Security. If you have any specific  (1)  questions, call us toll-free at 1-800-772-1213. We can answer most questions over the phone. If you prefer to visit one of our offices, please check the local telephone directory for the office nearest you. Or call us and we can give you the office address. Please have this letter with you if you call or visit an office. It will help us answer your questions.

Fill-in:

(1) null

REF011 Referral (Award Notice Only) 10 Digit Title II Public Contact Number other than National Number) and LAF = E

If you have any questions about your Social Security benefits, call us toll free at1-800-772-1213, or call the local Social Security office at  (1) . We can answer most questions over the phone. You can also write or visit any Social Security office. The office that serves your area is located at:

 (2) 

If you do call or visit an office, please have this letter with you. It will help us answer your questions. Also, if you plan to visit an office, you may call ahead to make an appointment. This will help us serve you more quickly when you arrive at the office.

If you have any questions about railroad annuities or about your monthly check, please contact your local Railroad District office or the Railroad Retirement Board.

The address is:

U.S. Railroad Retirement Board
844 Rush Street
Chicago, Illinois 60611-2092

Fill-ins:

(1) Local DO telephone number on TRIDE in format 1-xxx-xxx-xxxx

(2) Street address, City, State and Zip Code corresponding to DOC

REF012 Referral (Award Notice Only) - Default

If you have any questions about your Social Security benefits, call us toll free at 1-800-772-1213. We can answer most questions over the phone. You can also write or visit any Social Security Administration office. If you prefer to visit one of our offices, call the 800 number and we can give you the local office address and telephone number.

If you do call or visit an office, please have this letter with you. It will help us answer your questions. Also, if you plan to visit an office, you may call ahead to make an appointment. This will help us serve you more quickly when you arrive at the office.

If you have any questions about railroad annuities or about your monthly check, please contact your local Railroad District office or the Railroad Retirement Board.

The address is:

U.S. Railroad Retirement Board
844 Rush Street
Chicago, Illinois 60611-2092

REF013 Referral Without Field Office Phone Number (Award Notice Only)

If you have any questions about your Social Security benefits, call us toll free at 1-800-772-1213. We can answer most questions over the phone. You can also write or visit any social Security office. The office that serves your area is located at:

 (1) 

If you do call or visit an office, please have this letter with you. It will help us answer your questions. Also, if you plan to visit an office, you may call ahead to make an appointment. This will help us serve you more quickly when you arrive at the office.

If you have any questions about railroad annuities or about your monthly check, please contact your local Railroad District office or the Railroad Retirement Board.

The address is:

U.S. Railroad Retirement Board
844 Rush Street
Chicago, Illinois 60611-2092

Fill-in:

(1) (1)

REF050 English Translation for Spanish Cover Letter – Awards – Domestic/Foreign Address

The attached sheet explains your right to question the decision on your claim. If you have any questions, contact any Social Security office. Most of your questions can be answered by telephone or mail. If you visit an office, please have this notice with you.