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GN 02406.175: Exclusions to the Nonreceipt Process

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  • Effective Dates: 07/27/2012 - Present
  • Effective Dates: 12/18/2017 - Present
  • TN 26 (08-11)
  • TN 44 (12-17)
  • GN 02406.175 Exclusions for Nonreceipt Process
  • GN 02406.175 Exclusions to the Nonreceipt Process
  • A. Introduction
  • A. Exclusions for Title II and Title XVI nonreceipt
  • The nonreceipt of payment process cannot handle certain types of payments. These exclusions require a timely process to ensure the SSA Trust Fund and the Treasury General Fund receive credit for the money that is due.
  • The nonreceipt process cannot handle certain types of payments. These exclusions require timely processing to ensure that the Social Security Administration Trust Fund and the Treasury General Fund receive credit for amounts due.
  • Many Title II exclusions require the servicing processing center (PC) to process nonreceipt claims. These situations require the field office (FO) and teleservice center (TSC) to notify the PC via the Modernized Development Worksheet (MDW). To complete a MDW electronic document see the modernized systems operations manual (MSOM) MSOM MDW 001.003.
  • Many Title II exclusions require action by the servicing processing center (PC). These situations require the field office (FO) and teleservice center (TSC) to notify the PC via the Modernized Development Worksheet (MDW).
  • B. Exclusions for Title II and Title XVI nonreceipt
  • 1. Current representative payee reports nonreceipt of check issued to former payee
  • 1. Current representative payee (RP) reports nonreceipt of check issued to former RP
  • New representative payee reports of nonreceipt may occur when the change of payee action processed too late to affect payment. To investigate and resolve current and former representative payee nonreceipt reports, locate information from the payee query or the query response selection list (see GN 00502.185 for instructions on documenting payee selections /non-selections and post-entitlement actions in eRPS). For handling representative payee nonreceipt reports, take the following actions:
  • New RP reports of nonreceipt may occur when the change of payee action processed too late to affect payment. To investigate and resolve current and former RP nonreceipt report locate information from the payee query or the query response selection list (QRSL), choice 1 (Historical Payee/Addressee). For handling RP nonreceipt reports take the following actions:
  • a. FO and TSC procedure for processing nonreceipt reports
  • a. FO and TSC actions
  • * Review the Master Beneficiary Record (MBR) and Supplemental Security Record (SSR) to determine when the payee change was processed.
  • For handling representative payee nonreceipt reports take the following actions:
  • * Review the Master Beneficiary Record (MBR) and Supplemental Security Record (SSR) to determine the payee change.
  • * Determine the latest date a change could be made to the record (systems processing cutoff date; consider payment cycling window period);
  • * If the change of representative payee input missed the cutoff date, explain that payment was sent to the former payee and why;
  • * TSC forward the case to the FO to contact the former RP.
  • * FO contacts the former payee to determine if the check was received and used to benefit the beneficiary. If so, explain to the current payee that, since the beneficiary received benefit of the check, this does not constitute nonreceipt. If the RP received the check but it was not used for the beneficiary or if the former representative reports that the check was received and used for the beneficiary but the beneficiary does not agree, refer to Misuse of Benefits – Investigation, Determination & Restitution GN 00604.000.
  • * For Title II, if the former RP alleges nonreceipt, request via MDW the PC input stop payment action (F-Stop). For Title XVI cases, the FO/TSC can input the F-Stop.
  • b. PC Actions
  • Input an F-stop payment action so that any returned funds or credits can be reissued to the new payee, as appropriate. Follow the instructions in:
  • * MSOM RSDHI 002.005 Stop Payment Request (PESP)
  • * SM 00609.200 Processing Center Direct Input of Nonreceipt, Photocopy and Stop Payment Process
  • * SM 00609.200 Stop Payment Actions
  • 2. Former RP reports nonreceipt
  • If a former payee alleges nonreceipt of a payment certified before the change of payee action was processed:
  • * FO and TSC for Title II send a MDW request to the servicing PC to complete an SF-1184 stop payment action; for Title XVI, input the F-Stop.
  • * PC process the request per MSOM RSDHI 002.005B (PESP screen), and
  • * reissue any replacement payments to the current payee when credit is received.
  • * The TSC must forward the case to the servicing FO to contact the former representative payee.
  • * The FO should contact the former payee to determine if he or she received and used the check to benefit the beneficiary or recipient. If so, explain to the current payee that, since the beneficiary received the benefit of the check, this does not constitute nonreceipt. If the representative payee cashed the check but did not use it for the beneficiary or recipient or if the former representative reports that he or she received and used the check for the beneficiary or recipient but the beneficiary does not agree, refer to Misuse of Benefits Investigation, Determination & Restitution GN 00604.000.
  • * For Title II, if the former rep payee alleges nonreceipt, request (via MDW) the PC to input a stop payment action (F-Stop). For Title XVI cases, the FO/TSC can input the F-Stop.
  • b. PC procedure for processing nonreceipt
  • Input an F-Stop payment action to reissue any returned funds or credits to the new payee, as appropriate. Follow the instructions in:
  • * MS RSDHI 002.005 Stop Payment Request (PESP);
  • * SM 00609.200 Processing Center Direct Input of Nonreceipt, Photocopy and Stop Payment Process; and
  • * SM 00609.220 Stop Payment Actions.
  • 2. Former representative payee reports nonreceipt
  • If a former payee alleges nonreceipt of a payment certified before SSA processed the change of payee action:
  • * FOs and TSCs should take the following actions:
  • * For Title II, send an MDW request to the servicing PC to complete an SF-1184 stop payment action;
  • * For Title XVI, input the F-Stop.
  • * PCs should take the following actions:
  • * Process the request per MS RSDHI 002.005B. (PESP screen), and
  • * Reissue any replacement payments to the current payee when the credit posts to the record.
  • 3. Payment issued under an incorrect account number
  • Alleged nonreceipt situations may occur when a payment that was issued under an incorrect account number and SSA/SSR records were corrected after the payment was made.
  • * FO and TSC forward via MDW to the PC and FO of jurisdiction. Alert the PC and FO, “Payment Issued Under SSN--XXX-XX-XXXX--Stop Payment Action Required.”
  • * PC and FO process against the incorrect SSN according to PESP screen MSOM RSDHI 002.005.
  • Alleged nonreceipt situations may occur when a payment was issued under an incorrect account number and the MBR and SSR records were corrected after the payment was made.
  • * FO and TSC, take the following actions:
  • * Forward via MDW to the PC and FO of jurisdiction.
  • * Alert the PC and FO, “Payment Issued Under SSN--XXX-XX-XXXX--Stop Payment Action Required.”
  • * PC and FO, process against the incorrect SSN according to PESP screen MS RSDHI 002.005.
  • 4. Partial payment received when total payment expected
  • * FO, TSC, and PC obtain a Payment History Update System (PHUS), MBR and Supplemental Security Record (SSR) and attempt to reconcile the discrepancy.
  • * FO and TSC if the payment is due, refer to the servicing FO and PC, as appropriate for action via MDW.
  • * PC if payment is due, issue payment according to current Manual Adjustment, Credit, and Award Process (MADCAP) and Manual Adjustment, Credit, and Award Data Entry (MACADE) procedures SM 00810.000A through SM 00810.800D.
  • * Tell claimant that a replacement should be received in 5 - 7 mail delivery days.
  • FO, TSC, and PC, obtain a Payment History Update System (PHUS), MBR and SSR and attempt to reconcile the discrepancy.
  • If the payment is due:
  • * FOs and TSC should refer to the servicing FO and PC, as appropriate for action via MDW.
  • * PC: issue the payment according to the current Manual Adjustment, Credit, and Award Process (MADCAP) and Manual Adjustment, Credit, and Award Data Entry (MACADE) procedures (SM 00810.000.)
  • * Tell the claimant to expect receipt of remaining payment in 5 - 7 mail delivery days.
  • 5. Miscellaneous overpayment situations
  • Do not use the nonreceipt of payment process for the following miscellaneous overpayment situations:
  • * Partial monthly benefit cases involving overpayments (that are being recovered through partial adjustment)
  • * When the recipient is requesting resumption of full benefits
  • * Conversion cases for beneficiaries who receive payments at the old rate rather than at the converted rate.
  • * Partial monthly benefit cases involving overpayments (with active partial recovery).
  • * When the Title XVI recipient requests resumption of full benefits.
  • * Conversion cases for Title II beneficiaries who receive payments at the old rate rather than at the converted rate.
  • Refer these cases to the PC and FO of jurisdiction for action.
  • 6. Nonreceipt report received more than 1 year after the date of the check
  • 6. Nonreceipt report received more than 1 year after the issue date of the check
  • Process according to the instructions for Limited Payability Cases for Title II and Title XVI GN 02401.901.
  • Process according to the instructions for Limited Payability Cases for Title II and Title XVI in GN 02401.901.
  • 7. Check is not due and check date is 12 months or less from date of the report
  • 7. Check is not due claimant and check date is 12 months or less prior to date of the nonreceipt reports
  • Request the PC via MDW to input a SF-1184 stop payment (F-stop) action for Title II checks. FO's can input Title XVI F-stops.
  • Request the PC, via MDW, to input an SF-1184 stop payment (F-Stop) action for Title II checks. FOs can input Title XVI F-Stops.
  • 8. Settlement check
  • Follow the instructions Nonreceipt of a Settlement Check for Title II and Title XVI GN 02406.202.
  • Follow the instructions, Nonreceipt of a Settlement Check for Title II and Title XVI in GN 02406.202.
  • 9. Attorney fees
  • Request assistance from the PC via MDW; PC should process according to instructions in Nonreceipt of Paper Check Payments Made to Non-Beneficiaries GN 02406.127.
  • Request assistance from the PC via MDW. The PC should process according to instructions in Nonreceipt of Paper Check Payments Made to Non-Beneficiaries per GN 02406.127.
  • 10. Nonreceipt of payments made to non-beneficiaries
  • Follow the instructions for Nonreceipt of Paper Check Payments Made to Non-Beneficiaries GN 02406.127.
  • Follow the instructions for Nonreceipt of Paper Check Payments Made to Non-Beneficiaries,per GN 02406.127.
  • 11. Nonreceipt of Interim Assistance (IA) payments made to State agencies
  • 11. Nonreceipt of IA payments made to State agencies
  • When a state Agency notifies a FO of nonreceipt of an IA payment, refer the Agency to the Regional Office’s Interim Assistance Reimbursement Coordinator per SM 01311.662
  • When a state Agency notifies a FO of nonreceipt of an IA payment, refer the Agency to the Regional Office’s Interim Assistance Reimbursement Coordinator per GN 02406.170
  • 12. Suspension Present on the Record
  • 12. Suspensions
  • If a nonreceipt is filed and there is a suspension on the record, refer to the below:
  • a. Individual suspended pending receipt of a better address
  • a. Individual suspended pending development of address
  • * S6 for Title II, see How the Returned Check Action (REACT) Program Processes Returned Checks and SF-1184 (“00”) Credits SM 00624.010;
  • * S06 for Title XVI, see Issuing SSI Checks SM 01315.001A.
  • * S06 for Title XVI, see, Issuing SSI Checks, SM 01315.001A.
  • b. Individual suspended pending development of a representative payee
  • * S8 for Title II, see FO Processing of S8/S08 Alerts GN 00504.150
  • * S08 for Title XVI
  • 13. Due payment after a beneficiary's or recipient's death
  • 13. Payment due after death
  • Individuals reporting non-receipt for deceased beneficiary/recipient’s requires stop payment processing is required as follows:
  • When an individual reports non-receipt for a deceased beneficiary or recipient, Stop payment processing is required as follows:
  • a. Title II
  • * FO and TSC send an MDW to the servicing PSC for SF-1184 stop payment action requests. The FO completes underpayment development (SSA-1724, Claim for Amounts Due in the Case of a Deceased) if applicable (see GN 02301.500, GN 02301.030A).
  • * PC processes via the PESP screen MSOM RSDHI 002.005.
  • The FO and TSC should send an MDW to the servicing PSC for SF-1184 stop payment action requests. The FO completes underpayment development (SSA-1274, Claim for Amounts Due in the Case of a Deceased) if applicable. For the statutory order of priority for Title II underpayments, see GN 02301.030A). The PC processes via the PESP screen (see MSOM RSDHI 002.005).
  • b. Title XVI
  • * FO and TSC input the F-stop. The FO should complete underpayment development (SSA-1724, Claim for Amounts Due in the Case of a Deceased) if applicable (see GN 02301.500)
  • For Title XVI cases, the FO and TSC should input the F-Stop. The FO should complete underpayment development (see SI 02101.000ff).
  • 14. “Not due” payments for reasons other than death
  • Generally, this situation occurs when there is an overpayment on the record, there has been a change of payee or the payee, or beneficiary is declared legally incompetent. This situation requires stop payment processing.
  • This situation usually occurs when:
  • * an overpayment is on the record;
  • * a recent change of payee is on the record; or
  • * the payee or beneficiary is declared legally incompetent.
  • a. Title II
  • * FO and TSC request the PC of jurisdiction to request SF-1184 stop payment action.
  • * PC process via PESP Screen MSOM RSDHI 002.005
  • This situation requires Stop payment processing.
  • b. Title XVI
  • a. Title II
  • FO and TSC input the F-stop. Use the sign screen per Transmitting Reports of Nonreceipt, Loss, Theft, or Destruction for Title II and Title XVI – Recurring Checks and PMA Checks – Normal and Dire Need Situation GN 02406.125
  • FOs and TSCs should request that the PC of jurisdiction request an SF-1184 stop payment action. PCs process via the PESP Screen (see MSOM RSDHI 002.005).
  • 15. Returned payments
  • b. Title XVI
  • Returned Title II and Title XVI payments posted on the PHUS and SSR do not require an input of nonreceipt. Identify the reasons for returned payments and if payments are due to the beneficiary/recipient. For returned check reason codes see SM 00530.020B. If the payment is still due, take necessary action to reissue the payment for reason code = MS (Miscellaneous):
  • * Check the Special Message Field on the MBR/SSR for prior development or for a reason to explain the check return code MS.
  • * Review the appropriate fields to determine if there has been a recent change (i.e., direct deposit, address, or other action that could explain the returned payment). If any of these conditions exist and the record has not been updated, take appropriate action to resolve the issue. 
  • * If you determine that payment is due, explain to the claimant that we will reissue the payment and allow 15 days for receipt of the payment.
  • FOs and TSCs should input the F-Stop. See BUSSR 003.017 for input instructions.
  • C. Procedure for Title XVI exclusion
  • 15. Processing returned payments
  • 1. Surviving eligible or ineligible spouse or parent
  • Returned Title II and Title XVI payments posted on the PHUS and SSR do not require an input of nonreceipt. Identify the reasons for the returned payment and determine if repayment is due. For returned check reason codes, see SM 00530.020B. If repayment is still due, take necessary action to reissue the payment with reason code MS (Miscellaneous):
  • * Check the Special Message Field on the MBR and SSR for prior development or for a reason to explain the check return code “MS”.
  • * Review the record to determine if there has been a recent change such as direct deposit, address, or other action that could explain the returned payment. If any of these conditions exist, take appropriate action to resolve the issue. 
  • * If the payment is still due, take necessary action to reissue the payment for reason code = MS (Miscellaneous):
  • * If you determine that payment is due, explain to the beneficiary or recipient that we will reissue the payment and to allow 15 days for receipt of the payment.
  • If the surviving eligible or ineligible spouse or parent reports non-receipt of A-OTP or M-OTP nonreceipt and the SSR reflects an underpayment, manual processing as described in SM 01315.168 is required.
  • B. Procedure for Title XVI exclusion
  • 2. Other
  • Surviving eligible or ineligible spouse or parent
  • For other Title XVI nonreceipt and stop payment actions transmit the nonreceipt via 719N (Nonreceipt/SF-1184 Request) screen as described in GN 02406.125F.
  • If the surviving eligible or ineligible spouse or parent reports non-receipt of an A-OTP or M-OTP, and the SSR reflects an underpayment, manual processing as described in SM 01315.168 is required.
  • D. Procedure for Title II exclusions
  • C. Procedure for Title II exclusions
  • 1. Black Lung payments involving Department of Labor (DOL) jurisdiction
  • FOs, TSCs and Office of Disability and International Operations (ODIO) must redirect reports of nonreceipt to DOL at the address provided below:U.S. Department of LaborEmployment Standards Administration Division of Coal Mine Workers’ Compensation200 Constitution Ave. N.W.Washington DC 20210
  • FOs, TSCs, and Office of Disability and International Operations (ODIO) must redirect reports of nonreceipt to DOL at the following address:
  • U.S. Department of Labor Office of Workers’ Compensation Programs 200 Constitution Ave. N.W., Suite S-3524 Washington DC 20210
  • 2. Railroad Retirement Board (RRB) certification payments
  • * FOs and TSCs redirect the claims to RRB as outlined in GN 02406.805B.
  • * PCs redirect the claims to RRB as outlined in GN 02406.810A.
  • FOs and TSCs must redirect the claims to RRB as outlined in GN 02406.805B. PCs must redirect the claims to RRB as outlined in GN 02406.810A.
  • 3. Initial claims not established on the MBR and delayed payment
  • This is NOT a nonreceipt issue that appears as such until you determine a reason for the check not being issued. For related information and references see also
  • * RS 02805.030 Calls from Beneficiaries
  • * SM 00609.500B Systems Alerts Received in the Field Office (FO) and Teleservice Center (TSC)
  • * TC 25001.000 Handling Non-Critical Delayed Claims/Payments.
  • This is NOT a nonreceipt issue.
  • For related information and references see:
  • * RS 02805.030 Interrupted Payments,
  • * SM 00609.500B Systems Alerts Received in the Field Office (FO) and Teleservice Center (TSC), and
  • * TC 15001.050 Handling Non-Critical Delayed Claims/Payments.
  • 4. Initial Critical Payment System (CPS) payment or one-time (SAC-P) CPS payment
  • Process initial CPS or one-time special action code-P (SAC-P) following the instructions in GN 02406.201C.
  • Process initial CPS or one-time special action code-P (SAC-P) payments per the instructions in GN 02406.201C.
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