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GN 02402.370: Coding Bolivia Bank Data on the Master Beneficiary Record (MBR)

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  • Effective Dates: 09/14/2016 - Present
  • Effective Dates: 10/23/2017 - Present
  • TN 65 (09-15)
  • TN 82 (10-17)
  • GN 02402.370 Coding Bolivia Bank Data on the Master Beneficiary Record (MBR)
  • This section describes how to code bank data for international direct deposit (IDD) of Title II benefits to a financial institution (FI) in Bolivia. The Social Security Administration (SSA) stores IDD bank data on the MBR in the same fields used for United States (U.S.) direct deposit. Special coding identifies the data as a Bolivian direct deposit and allows us to route benefit payments through the Federal Reserve Bank of Kansas City (FRBKC) and the processor bank in Bolivia to the beneficiary's local FI.
  • This section describes how to code bank data for international direct deposit (IDD) of Title II benefits to a financial institution (FI) in Bolivia. We store IDD bank data on the MBR in the same fields used for United States (U.S.) direct deposit. Special coding identifies the data as a Bolivia direct deposit and allows us to route benefit payments through the Federal Reserve Bank of Kansas City (FRBKC) and the processor bank in Bolivia to the beneficiary's local FI. If you receive an IDD request in a U.S. domestic (i.e, non-border) field office (FO), forward all appropriate information to the Office of Earnings and International Operations (OEIO), Division of International Operations (DIO) to process.
  • NOTE: U.S. domestic (i.e., non-border) field offices (FOs) should not attempt to process an IDD request for this country. U.S. domestic FOs must forward all appropriate information to the Office of Earnings and International Operations, Division of International Operations (OEIO, DIO) for processing. For more information on forwarding IDD information, see GN 02402.205C, GN 01010.255, and GN 01702.310C.
  • For more detail on IDD requests and forwarding information, see
  • * GN 02402.201 Background and Policy for Direct Deposit Outside the U.S.
  • * GN 02402.205 Direct Deposit Enrollment Outside the U.S.
  • * GN 01010.255 Adjudication of Foreign Claims
  • * GN 01702.310C Routing of Claims for U.S. Benefits Involving Totalization
  • A. How we receive IDD bank data
  • We receive requests to input bank data by mail, phone, or fax in the following formats:
  • * a blank check;
  • * an SSA-1199-OP47 (International Direct Deposit Signup Form for Bolivia) (For the link to the form see GN 02402.370G in this section); or
  • We receive requests to input bank data by mail, phone, or fax in the form of:
  • * blank check;
  • * Form SSA-1199-OP47 (International Direct Deposit Signup Form for Bolivia) or
  • * any document that contains the required banking information.
  • NOTE: If upon receipt of the information, there are any discrepancies, follow instructions in GN 00203.020 and GN 02402.025.
  • B. Multi-country contract
  • The processing FI for Bolivia has a prefix of 70 at the beginning of the Routing Transit Number (RTN).
  • C. Overview of IDD for Bolivia
  • IDD payments sent to Bolivia must be in US Dollar (USD) accounts at local FIs and the conversion to local currency will occur in country. The beneficiary must provide complete information to the Embassy, Consulate, or DIO for input. DIO faxes incomplete forms to the Federal Benefits Unit (FBU) at the U.S. Embassy or Consulate that serves that territory, to contact the beneficiary or FI for additional information.
  • IDD payments sent to Bolivia must be in U.S. dollar (USD) accounts at local FIs and the conversion to local currency occurs in Bolivia. The beneficiary must provide complete information to the U.S. Embassy, Consulate, or DIO for input. DIO faxes incomplete forms to the Federal Benefits Unit (FBU) at the U.S. Embassy or Consulate that serves that territory, to contact the beneficiary or FI for additional information.
  • D. Description of Bolivian IDD bank data
  • The data for coding IDD for Bolivia comes from banks determined by the FRBKC. The bank data on the MBR will reflect up to 27 characters including the country code of O for Bolivia.
  • The data for coding IDD for Bolivia comes from banks determined by the FRBKC. The bank data on the MBR reflects up to 27 characters including the country code of “O” for Bolivia.
  • E. Policy for coding Bolivian IDD bank data
  • The FRBKC relies on SSA to provide the complete bank data to ensure correct posting of payments to a customer’s account. If the information is incomplete, the FRBKC rejects the payment and returns the funds to SSA. When establishing or changing IDD bank data for Bolivia, you can use an SSA system (i.e. Modernized Claims System (MCS), Manual Adjustment Credit and Award Data Entry (MACADE), etc.). However, you must go to ITS.gov to enter the bank name, bank address, beneficiary’s name, and beneficiary’s address. Do not code the Routing Transit Number (RTN) in ITS.gov, as ITS.gov will propagate this information. If the complete information is not in ITS.gov when the payment processes, the payment rejects and returns to SSA. When using ITS.gov, bank data posts to the MBR within four business days.
  • The FRBKC relies on SSA to provide the complete bank data to ensure correct posting of payments to a customer’s account. If the information is incomplete, the FRBKC rejects the payment and returns the funds to our agency. When you establish or change IDD bank data for Bolivia through an SSA system (i.e., Modernized Claims System (MCS), Manual Adjustment Credit and Award Data Entry (MACADE), etc.), you must go to ITS.gov to enter:
  • * account number
  • * account ownership;
  • * account type;
  • * beneficiary address;
  • * country;
  • * enrollment status;
  • * first and last name of the beneficiary;
  • * payee indicator; and
  • * Society for Worldwide Internet Financial Telecommunication-Business Identifier Code (SWIFT-BIC).
  • 1. Swift-BIC code obtained from the FI
  • The SWIFT code contains a minimum of 8 characters, and a maximum of 11 characters:
  • * first four characters - bank code (only letters);
  • * next two characters - ISO 3166-1 alpha 2 country code (only letters);
  • * next two characters - location code (letters and digits) (passive participant have "1" in the second character); and
  • * last three characters - branch code, optional ('XXX' for primary office) (letters and digits).
  • 1. Initial award processing
  • 2. Initial award processing
  • Secure the beneficiary’s name, address, bank name, and bank address at the time of filing. If you are working on an initial award, you must update ITS.gov using the bank account information prior to processing the award to ensure that the beneficiary receives his or her payment. If the complete bank account information is not in ITS.gov when the payment processes, the payment rejects and returns to SSA.
  • If you are working on an initial award, you must update ITS.gov using the bank account information prior to processing the award to ensure that the beneficiary receives his or her payment. If the complete bank account information is not in ITS.gov when the payment processes, the payment rejects and returns to our agency.
  • NOTE: If there is dire need or hardship involved, tell the beneficiary of the option of initiating payment via a paper check. Inform the beneficiary that the bank may charge for cashing the check. If the beneficiary chooses the option of paper check, the FBU documents the initial claim.
  • 3. Add or update bank data using SSA systems
  • 2. Adding or updating bank data using SSA systems
  • You must update ITS.gov on the same day if you use an SSA system to add or update bank data on the MBR (i.e., Post Entitlement Online System (POS), MACADE). When coding IDD bank data in an SSA system for Bolivia within four business days of the current operational month (COM) cutoff date, use the procedure outlined in the following chart:
  • You must update ITS.gov on the same day if you use an SSA system to add or update bank data on the MBR (i.e., Post Entitlement Online System (POS), MACADE). When coding IDD bank data in an SSA system for Bolivia within four business days of the current operational month (COM) cutoff date, use the procedure outlined in the chart in this section.
  • STEP
  • ACTION
  • 1
  • Are you coding an initial claim?
  • If yes, go to step 3.
  • If no, go to step 2.
  • 2
  • Is the beneficiary's address on the MBR in a foreign country (PCOC = 8)? If no, STOP.
  • Is the beneficiary's address on the MBR in a foreign country (PCOC = 8)?
  • If no, STOP.
  • REASON: The MBR does not accept the IDD information unless the address is in a foreign country.
  • If yes, go to step 3.
  • 3
  • Is the beneficiary's account a USD account in Bolivia? If no, STOP.
  • Is the beneficiary's account a USD account in Bolivia?
  • If no, STOP.
  • REASON: Beneficiaries in Bolivia can only receive IDD payments in USD accounts.
  • If yes, go to step 4
  • 4
  • The RTN is 700000012 for all IDD to Bolivia. SSA and FRBKC have designated 70 as the multi-country prefix for Bolivian IDD. The 2 in the RTN represents the U.S. check digit code for all IDD accounts in Bolivia. Therefore, there is no need to obtain the check digit code from Title II Interactive Comps.
  • The RTN is 700000012 for all IDD to Bolivia. SSA and FRBKC designated “70” as the multi-country prefix for Bolivian IDD. The “2” in the RTN represents the U.S. check digit code for all IDD accounts in Bolivia. Therefore, do not obtain the check digit code from Title II Interactive Comps.
  • 5
  • Code the Type of Account as an “S” for savings or a “C” for checking. If no indicated account type, use a “C” for checking account.
  • 6
  • Code the Depositor Account Number (DAN) for Bolivia as follows:
  • * Start with an alpha country code of “O” designated for Bolivia
  • * Code the Customer Account Number (up to 16 characters)
  • * Code the 16-digit Customer Account Number
  • 7
  • You must enter the bank name, bank address, beneficiary’s name, and beneficiary’s address into ITS.gov the same business day. Do not code the RTN into ITS.gov, as ITS.gov will propagate this information.
  • You must take action on the same business day to update the full SWIFT into ITS.gov, along with the information listed in the introduction of GN 02402.370E in this section.
  • If you do not have access to ITS.gov, ask a co-worker who has access to update the required information into ITS.gov. FRBKC will send the bank information with the payment to its processor bank. When this information is not available, FRBKC will reject the payment and return it to SSA.
  • If you do not have access to ITS.gov, ask a co-worker who has access to update the required information into ITS.gov. FRBKC sends the bank information with the payment to its processor bank. When this information is not available, FRBKC rejects the payment and returns it to us.
  • F. Example of coding Bolivia direct deposit
  • The customer provides us with a signup form for Bolivia containing the following information:
  • The customer provides us with a signup form for Bolivia containing the:
  • Account Number 1234567890123456
  • * Derive the RTN as follows
  • * Code an RTN of 700000012
  • * Code the type of account as a “C” for Checking or an “S” for Savings. If no account type indicated, use a “C” for Checking.
  • * Derive the DAN as follows
  • * Start with an alpha country code of “O” designated for Bolivia;
  • * Code the 16-digits of the Account Number “1234567890123456”.
  • The technician obtains the following:
  • RTN: 700000012
  • Checking
  • DAN: O1234567890123456
  • The coding in an SSA System reflects:
  • 1. Derive the RTN
  • DIRECT DEPOSIT ROUTING TRANSIT NUMBER: 700000012
  • The technician enters the information for the RTN.
  • * Codes an RTN of 700000012
  • * Codes the type of account as a “C” for Checking or an “S” for Savings. If no account type indicated, use a “C” for Checking.
  • 2. Derive the DAN
  • The technician codes the DAN:
  • * Start with an alpha country code of “O” designated for Bolivia;
  • * Code the 16-digit Customer Account Number “1234567890123456”.
  • a. The technician obtains the bank data
  • * RTN: 700000012
  • * Checking
  • * DAN: O1234567890123456
  • b. The SSA system reflects the bank data
  • * DIRECT DEPOSIT ROUTING TRANSIT NUMBER: 700000012
  • * ACCOUNT TYPE (C/S): C
  • * DEPOSITOR ACCOUNT NUMBER: O1234567890123456
  • * CANCEL DIRECT DEPOSIT (Y):
  • * DIRECT EXPRESS (Y):
  • ACCOUNT TYPE (C/S): C
  • DEPOSITOR ACCOUNT NUMBER: O1234567890123456
  • CANCEL DIRECT DEPOSIT (Y):
  • DIRECT EXPRESS (Y):
  • The MBR reflects the following information:
  • c. The MBR reflects the bank data
  • RTN- 700000012 DAN- CO1234567890123456
  • G. Exhibit of form SSA-1199–OP47 IDD Enrollment Form for Bolivia
  • To view this form go to SSA-1199-OP47
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