POMS Reference

Table of contents Recent changes
Contact
Back
This change was made on Jan 25, 2018. See latest version.
Text removed
Text added

GN 02402.105: Correcting Routing Transit Numbers (RTNs) and Deposit Account Numbers (DANs)

changes
← * →
  • Effective Dates: 01/17/2018 - Present
  • Effective Dates: 01/25/2018 - Present
  • TN 89 (01-18)
  • GN 02402.105 Correcting Routing Transit Numbers (RTNs) and Deposit Account Numbers (DANs)
  • A. Background
  • There are times when the DAN and RTN on beneficiary records need updated. This may happen because:
  • There are times when the DAN and RTN on beneficiary records need to be updated. This may happen because:
  • * The RTN and DAN for a beneficiary was entered incorrectly.
  • * Two or more financial institutions (FI) are merging.
  • * The FI has purchased one or more branches of another FI.
  • * The FI's DAN system has being changed.
  • * The FI's DAN system has been changed.
  • * The FI has been assigned a new RTN.
  • * The FI is consolidating payment delivery for multiple branches to one location.
  • B. Process
  • 1. FI input
  • The FI uses a Notification of Change (NOC) to notify SSA of each RTN and DAN change.
  • IMPORTANT: The new information (from a NOC) will appear on the Title II or Title XVI record, but it will not lift an S6 or S06 suspense
  • a. Where to find NOC instructions
  • Chapter 6 of the Department of the Treasury's (Treasury) “Green Book”, contains NOC instructions for FIs.
  • NOTE: An FI or FO may view Treasury's “Green Book” online.
  • b. How NOCs are transmitted to SSA
  • FIs transmit NOCs to SSA electronically via the Automated Clearing House (ACH) system.  (The ACH is a computer network maintained by the Federal Reserve, through which FIs transmit and receive credits and debits).
  • 2. Field office (FO) and teleservice center (TSC) input
  • The FO and TSC inputs an RTN and DAN correction initiated by the beneficiary, recipient or representative payee.  When a beneficiary or recipient with a representative payee requests a change or correction in direct deposit, verify that the payee is still acting prior to inputting the new information.
  • The FO and TSC input an RTN and DAN correction initiated by the beneficiary, recipient or representative payee.  When a beneficiary or recipient with a representative payee requests a change or correction in direct deposit, verify that the payee is still acting prior to inputting the new information.
  • The FI should use a NOC to make RTN and DAN changes. When a FI contacts a FO to report a RTN change, the FO advises the FI to use NOC procedures and asks to contact the servicing Federal Reserve Bank.
The materials available at this web site are provided free of charge, for informational purposes only, and without warrant by True Link Financial, Inc., and are not legal advice or Social Security benefits advice. You should contact your attorney to obtain advice with respect to any particular issue or problem, or the Social Security Administration with any general inquiries. Click here to view this section of the POMS on the Social Security Administration website.