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GN 02402.105: Correcting Routing Transit Numbers (RTNs) and Deposit Account Numbers (DANs)

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  • Effective Dates: 04/24/2015 - Present
  • Effective Dates: 01/17/2018 - Present
  • TN 31 (01-08)
  • TN 89 (01-18)
  • GN 02402.105 Correcting RTNs and DANs
  • GN 02402.105 Correcting Routing Transit Numbers (RTNs) and Deposit Account Numbers (DANs)
  • A. Background
  • There are times when the DAN and RTN on beneficiary records must be changed.  This may happen because:
  • There are times when the DAN and RTN on beneficiary records need updated. This may happen because:
  • * The RTN and DAN for a beneficiary was entered incorrectly.
  • * Two or more financial institutions (FI) are merging.
  • * The FI has purchased one or more branches of another FI.
  • * The FI's DAN system is being changed.
  • * The FI's DAN system has being changed.
  • * The FI has been assigned a new RTN.
  • * The FI is consolidating payment delivery for multiple branches to one location.
  • B. Process
  • 1. FI Input
  • 1. FI input
  • The FI uses a Notification of Change (NOC) to notify SSA of each RTN and DAN change.
  • IMPORTANT: The new information (from an NOC) will appear on the Title II or Title XVI record, but it will not lift an S6 or S06 suspense
  • IMPORTANT: The new information (from a NOC) will appear on the Title II or Title XVI record, but it will not lift an S6 or S06 suspense
  • a. Where to Find NOC Instructions
  • a. Where to find NOC instructions
  • The Department of the Treasury's (DT) “Green Book”, Chapter 6, contains NOC instructions for FIs.
  • Chapter 6 of the Department of the Treasury's (Treasury) “Green Book”, contains NOC instructions for FIs.
  • NOTE: An FI or FO may view Treasury's “Green Book” online.
  • b. How NOCs are Transmitted to SSA
  • b. How NOCs are transmitted to SSA
  • FIs transmit NOCs to SSA electronically via the national automated clearinghouse (ACH) system.  (The ACH is a computer network maintained by Federal Reserve, through which FIs transmit and receive credits and debits).
  • FIs transmit NOCs to SSA electronically via the Automated Clearing House (ACH) system.  (The ACH is a computer network maintained by the Federal Reserve, through which FIs transmit and receive credits and debits).
  • 2. FO/TSC Input
  • 2. Field office (FO) and teleservice center (TSC) input
  • The FO/TSC inputs an RTN/DAN correction initiated by the beneficiary or representative payee.  When a beneficiary with a representative payee requests a change or correction in direct deposit, the request is accepted but verified with the representative payee before input.
  • The FO and TSC inputs an RTN and DAN correction initiated by the beneficiary, recipient or representative payee.  When a beneficiary or recipient with a representative payee requests a change or correction in direct deposit, verify that the payee is still acting prior to inputting the new information.
  • The FI should use a Notification of Change (NOC) to make RTN/DAN changes. When an FI contacts an FO to report an RTN change, the FO:
  • * advises the FI to use NOC procedures, and
  • * asks the FI to contact the servicing Federal Reserve bank.
  • The FI should use a NOC to make RTN and DAN changes. When a FI contacts a FO to report a RTN change, the FO advises the FI to use NOC procedures and asks to contact the servicing Federal Reserve Bank.
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