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GN 02402.095: Questions from Financial Institutions (FIs)

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  • Effective Dates: 04/11/2014 - Present
  • Effective Dates: 08/03/2018 - Present
  • TN 38 (09-09)
  • TN 109 (08-18)
  • GN 02402.095 Questions from Financial Institutions (FIs)
  • A. Introduction to FI questions
  • For general operating instructions about direct deposit and related topics, FIs have the Department of the Treasury's (Treasury) Green Book, which is online at https://www.fiscal.treasury.gov/fsreports/ref/greenBook/greenbook_home.htm. An FI or field office (FO) may obtain a copy by downloading it from the website.
  • For general operating instructions about direct deposit and related topics, FIs have the Department of the Treasury's (DT) Green Book, which is online at http://www.fms.treas.gov/greenbook . An FI or field office (FO) may obtain a copy by downloading it from the website.
  • If the FI contacts SSA with questions concerning direct deposit, determine who should reply and direct the inquiry to the appropriate agency.
  • Determine how to respond to certain questions from FIs by following the procedure in this section.
  • A. Procedure for answering FI questions
  • B. Procedure when you receive a question from an FI
  • When we receive inquiries from the FI, the technicians must first decide if they can respond to them. Technicians should determine how to respond to certain questions from FIs by following the procedure below.
  • 1. SSA jurisdiction for some FI questions
  • 1. FI questions under our jurisdiction
  • Ask the FI to call 215-597-1134, the special staff at Mid Atlantic Program Service Center (MATPSC), for help with questions about a problem with any of the following:
  • * Automated enrollment (called ENR or Quick$tart), a direct deposit enrollment transmitted from the FI directly to SSA’s systems (for more information see, Automated Enrollment GN 02402.106);
  • * Notification of Change (NOC), a change in the type of account, routing number, or depositor’s account number that does not involve a different account (for more information about NOC, see Correcting RTNs and/or DANs GN 02402.105);
  • * Prenotification (Prenote), a notice that SSA will soon begin sending payments to the account;
  • * Death Notification Entry (DNE), a notice of the beneficiary’s death sent by SSA to the FI to which the beneficiary’s direct deposit payments have been going (for more information, see GN 02408.605);
  • Ask the FI to call the special staff at the Mid Atlantic Program Service Center (MATPSC), at 215-597-1134, for help with any of the following issues:
  • * Automated enrollment (called ENR or Quick$tart), a direct deposit enrollment transmitted from the FI directly to our systems. For more information, see GN 02402.106 Automated Enrollment;
  • * Notification of Change (NOC), a change in the type of account, routing number, or depositor’s account number that does not involve a different account. For more information about NOC, see GN 02402.105 Correcting RTNs and/or DANs;
  • * Prenotification (Prenote), a notice that we will soon begin sending payments to the account;
  • * Death Notification Entry (DNE), a notice of the beneficiary’s death sent by us to the FI to which the beneficiary’s direct deposit payments have been going. For more information, see GN 02408.605;
  • * Payment returned by the FI (unless you requested the return); or
  • * Reclamation, unless you initiated the reclamation or Abandon Reclamation Request. (For more information about reclamations, see GN 02408.301 to GN 02408.800).
  • * Reclamation, unless you initiated the reclamation or Abandon Reclamation Request. For more information about reclamations, see GN 02408.301 to GN 02408.800.
  • Handle in the FO, TSC, and PC any other FI questions concerning individual accounts.
  • If the FI calls with questions concerning individual accounts, the technicians in the FO, TSC or PSC will respond appropriately.
  • 2. Treasury jurisdiction for certain FI questions
  • 2. FI questions under Treasury jurisdiction
  • Areas within DT's jurisdiction are:
  • Listed below are some subjects that require a response from Treasury analysts. Keep in mind this list is not all-inclusive.
  • * Nonreceipt of the payment file on the day before the payment date,
  • * Supplies of the SF 1199A,
  • * Direct deposit of another agency's payments,
  • * FI liability,
  • * Payment record formats,
  • * Payment schedules,
  • * Returns,
  • * Stop payment,
  • * Substitute payment, and
  • * Use of the FMS 233 by other agencies.
  • Refer questions within DT’s jurisdiction to DT's Customer Assistance Staff (CAS) that is closest to the caller.
  • Advise the FI to contact the Philadelphia Regional Finance Center at (855) 868-0151 for assistance.
  • Regional Financial Center
  • Telephone
  • Kansas City
  • 816-414-2100
  • Philadelphia
  • 215-516-8154
  • San Francisco
  • 510-594-7360
  • 3. FI questions for Federal Reserve Bank (FRB) to answer
  • 3. FI questions under Federal Reserve Bank (FRB) jurisdiction
  • Refer the FI to its servicing FRB to report changes in:
  • * Routing number, or
  • * FI address.
  • A map of FRB districts is at http://www.federalreserveonline.org/ .
  • A map of FRB districts is at http://www.federalreserveonline.org/.
The materials available at this web site are provided free of charge, for informational purposes only, and without warrant by True Link Financial, Inc., and are not legal advice or Social Security benefits advice. You should contact your attorney to obtain advice with respect to any particular issue or problem, or the Social Security Administration with any general inquiries. Click here to view this section of the POMS on the Social Security Administration website.