GN 01070.210:
Placing DOTEL Calls From The Field Office
Effective Dates: 02/12/2014 - Present- Effective Dates: 04/04/2018 - Present
- TN 19 (05-07)
- GN 01070.210 Placing DOTEL Calls From The Field Office
- A. Guidelines for contacting processing center modules or field offices
- * Make all DOTEL telephone requests directly to the appropriate processing center module or field office.
- * Identify the call as a DOTEL contact request and indicate whether you wish to speak to a CR or SR in a field office or a CA or BA in a processing center, depending on the nature of the call.
- * Furnish the following information when placing the call form the field office:
- * FO name and code
- * Name and position of caller
- * FO telephone number (if available, provide an administrative number on which to make the return call)
- * Date of call (if you reach an electronic answering device)
- * SSN of claim involved (PCACS location)
- * Name of NH
- * Claimant's name and BIC if different from NH
- * Any cross-reference SSN's if applicable
- * Evidence / information being sought. Describe the requested evidence and provide all material facts associated with the request.
- B. Guidelines for contacting ODO and OIO
Use the procedures in the following link when contact with ODO is needed http://ocoweb.ba.ssa.gov/oco/Organization/Components.aspand http://ocoweb.ba.ssa.gov/OIO/default.asp for OIO support.- Use the procedures here when contact with ODO is needed and here for OIO support.
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