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GN 00905.352: Claims Inquiries and Claims from the Philippines

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  • Effective Dates: 06/19/2014 - Present
  • Effective Dates: 04/16/2018 - Present
  • TN 10 (01-98)
  • GN 00905.352 Claims Inquiries and Claims from the Philippines
  • A. Policy
  • 1. General
  • Develop all claims for, or on behalf of, persons in the Philippines through the Foreign Service Post (FSP).
  • Develop all claims for, or on behalf of, persons in the Philippines through the Federal Benefits Unit (FBU).
  • Send all correspondence for persons living in the Philippines through the FSP.
  • Send all correspondence for persons living in the Philippines through the FBU.
  • 2. Requests for birth certificates
  • Get written authorization from the appropriate person when asking the FSP to secure, or examine, a public birth record. The statement must show that the person authorizes the FSP to examine the record of his birth.
  • Get written authorization from the appropriate person when asking the FBU to secure, or examine, a public birth record. The statement must show that the person authorizes the FBU to examine the record of his birth.
  • Secure the statement from the:
  • * Individual whose record is to be examined;
  • * Next of kin if the person whose record is to be examined is dead, or
  • * Parent or guardian if the person whose record is to be examined is under age 18.
  • Provide the FSP with the claimant's address if the person whose record is to be examined is in the Philippines. The FSP will contact him for the authorization.
  • Provide the FBU with the claimant's address if the person whose record is to be examined is in the Philippines. The FBU will contact him for the authorization.
  • Note: The FSP employees are prevented by Philippine law from securing copies of, or examining, public (i.e., civil) birth records without the authorization of the person whose record is involved.
  • Note: The FBU employees are prevented by Philippine law from securing copies of, or examining, public (i.e., civil) birth records without the authorization of the person whose record is involved.
  • B. Procedure
  • 1. General
  • Send correspondence, claims inquiries and applications to:
  • * Social Security Administration
  • American Embassy
  • 1201 Roxas Boulevard
  • Ermita 0930
  • PHILIPPINES
  • 2. FO action on claims and claims inquiries
  • Request assistance directly from the FSP in obtaining applications from potential claimants in the Philippines.
  • Send requests assistance to the International Benefits Office (IBO), Office of Earnings and International Operations (OEIO), Division of International Operations (DIO) for obtaining applications from potential claimants in the Philippines.
  • Send the application, claims material and other pertinent information to the FSP if an application or inquiry is received directly from an individual in the Philippines.
  • With the application, claims material and other pertinent information if an application or inquiry is received directly from an individual in the Philippines.
  • Use an SSA-562-U3. Attach the authorization to the SSA-562-U3 if a birth certificate is requested.
  • Use an SSA-562-U3 or the electronic SSA-562.. Attach the authorization to the SSA-562-U3 if a birth certificate is requested.
  • Diary the request for 60 days with 45-day followups.
  • 3. Appeals cases
  • The Administrative Law Judge or Appeals Council requests development directly from the FSP.
  • The Administrative Law Judge or Appeals Council sends requests for development to the International Benefits Office (IBO), the Office of Earnings and International Operations (OEIO), Division of International Operations (DIO).
  • C. Process
  • The FSP personally contacts each claimant to establish his identity and inform him about deduction events and third-party assistance. If a personal contact is not made, the FSP explains why and undertakes any necessary development. It returns the completed file, including the completed development, to the requesting office.
  • The FBU personally contacts each claimant to establish his identity and inform him about deduction events and third-party assistance. If a personal contact is not made, the FBU explains why and undertakes any necessary development. It returns the completed file, including the completed development, to the requesting office.
The materials available at this web site are provided free of charge, for informational purposes only, and without warrant by True Link Financial, Inc., and are not legal advice or Social Security benefits advice. You should contact your attorney to obtain advice with respect to any particular issue or problem, or the Social Security Administration with any general inquiries. Click here to view this section of the POMS on the Social Security Administration website.