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GN 00904.220: Requests for Assistance in Foreign Cases

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  • Effective Dates: 04/03/2018 - Present
  • Effective Dates: 08/20/2018 - Present
  • TN 13 (11-97)
  • GN 00904.220 Requests for Assistance in Foreign Cases
  • A. Policy
  • Contacts with individuals outside the U.S. (other than in the British Virgin Islands, Canada, and Samoa) are within the jurisdiction of the Division of International Operations (DIO) in the Office of Earning and International Operations (OEIO).
  • B. Procedure - FO requires a foreign contact
  • 1. General
  • Use an SSA-562-U3 or the electronic 562 to request DIO assistance.
  • Send the request to:Social Security AdministrationP.O. Box 17769Baltimore, MD 21235–7769
  • Send the request to: Social Security Administration P.O. Box 17769 Baltimore, MD 21235–7769
  • See GN 00904.245 for diary periods on requests through DIO for evidence from abroad.
  • NOTE: Please follow the instructions for completion and use of the electronic E562 here.
  • NOTE: Please follow the instructions for completion and use of the electronic E562 here. Send the E562 to E15 in the International Benefits Office (IBO), OEIO, DIO.
  • 2. Contacts in Greece
  • If a third-party contact is needed in Greece and there is no claimant or beneficiary in that country, send the request directly to the FBU of the U.S. Embassy in Athens (as shown in GN 00905.174).
  • If there is a claimant or beneficiary in Greece, handle as explained in GN 00904.220B.1.
  • 3. Contacts in Mexico
  • If a third-party contact is needed in Mexico and there is no claimant or beneficiary in that country, send the request directly to the appropriate FBU as shown in GN 00307.670D.
  • If there is a claimant or beneficiary in Mexico, handle as explained GN 00904.220B.1.
  • Exception: Mexican border FOs may send development requests directly to the appropriate FBU if there is a claimant or beneficiary in Mexico and the claim is being handled by the border FO.
  • C. Procedure - PC requires a foreign contact
  • Make requests to DIO for foreign contacts in the same way as any request to a domestic FO. Send the request to the attention of the International Benefits Office (IBO) in DIO.
  • D. Procedure - DIO requests for assistance
  • Request assistance from the servicing FO, as needed, in developing a claim or an earnings discrepancy.
  • The instructions for securing wage information (as shown in GN 00904.070 through GN 00904.075) and requesting assistance (as shown in GN 00904.080 through GN 00904.090) are applicable to IBO and DIO when acting as an FO.
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