POMS Reference

This change was made on May 3, 2018. See latest version.
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GN 00904.206: DIO processing of claims inquiries

changes
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  • Effective Dates: 03/19/2018 - Present
  • Effective Dates: 05/03/2018 - Present
  • TN 13 (11-97)
  • GN 00904.206 OEIO processing of claims inquiries
  • GN 00904.206 DIO processing of claims inquiries
  • A. Procedure — claims inquiries from the Philippines or claims-taking countries
  • Obtain a benefit estimate if the claims inquiry is from an individual in a claims-taking country (as shown in GN 00904.225C.) or the Philippines.
  • 1. No possible entitlement
  • Advise the claimant in accordance with existing instructions.
  • 2. Entitlement possible — inquiry is a protective filing date
  • Send an SSA-L437 to the inquirer.
  • Forward the inquiry to the servicing FBU. Note that it is a protective writing.
  • Place a copy of the inquiry in the L-DUP folder.
  • Diary in accordance with GN 00904.245.
  • Note: If a 6-month close-out notice is necessary, CDB will send it.
  • 3. Entitlement possible —inquiry is not a protective filing writing
  • Send an SSA-L437 to the inquirer.
  • Forward the inquiry to the servicing FBU.
  • Place a copy of the inquiry and the SSA-L437 in the permanent folder or, if there is none, the L-DUP folder in the 6-month destruct file.
  • B. Procedure — claims inquiries from other countries
  • Refer claims inquiries from individuals in the British Virgin Islands, Canada, the U.S. and Western Samoa to the servicing FO.
  • Handle claims inquiries from individuals in other countries by direct mail, except as provided in GN 00904.217.