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DI 80550.001: Case Processing and Management System - Overview

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  • Effective Dates: 10/07/2016 - Present
  • Effective Dates: 04/20/2018 - Present
  • TN 1 (05-05)
  • TN 2 (04-18)
  • DI 80550.001 Case Processing and Management System - Overview
  • The Office of Hearings and Appeals (ODAR) Case Processing and Management System (CPMS) is a new system which allows most ODAR components to control and process cases and to produce management information. Non-ODAR field components can use CPMS to access current information about specific hearing cases. CPMS implementation began in the pilot sites in December 2003 and was completed in August 2004. It is one of the five major components of the electronic disability (eDib) effort. CPMS replaces the Hearing Office Tracking System (HOTS) for nearly all cases. The exceptions are requests for hearing under Title XVIII (Medicare). Currently, CPMS provides for tracking and processing the paper folder. As the electronic folder is implemented, CPMS will enable ODAR to interact with the electronic folder.
  • The Office of Hearings Operations (OHO) Case Processing and Management System (CPMS) is a system which allows most OHO components to control and process hearing cases and to produce management information. OHO completed CPMS implementation in August 2004. It is one of the five major components of the electronic disability (eDIB) effort. CPMS replaces the Hearing Office Tracking System (HOTS) for nearly all cases. The exception is requests for hearing under Title XVIII (Medicare). Currently, CPMS provides for tracking and processing both paper and electronic cases.
  • CPMS features significant enhancements for ODAR including:
  • CPMS is a unified, user-friendly, web-based system that can be accessed by both HO staff and case processing staff throughout the Social Security Administration, including DDS. Users other than HO staff have limited, query or read only access. Access CPMS by entering the following intranet URL: http://cpms.ba.ssa.gov/cpms.
  • CPMS features:
  • * Interactive screens,
  • * Improved development tools,
  • * Reduced manual processes,
  • * Data propagation,
  • * Automated scheduling techniques,
  • * An automated information base,
  • * A secure and centralized repository of data,
  • * Automated information base,
  • * Secure and centralized repository of data,
  • * Hyperlinks to reference material,
  • * Interfaces with other SSA systems,
  • * Improved case controls, and
  • * Improved management information.
  • CPMS provides the following case functions for hearings:
  • * Case receipt,
  • * Case development,
  • * Case review,
  • * Scheduling features,
  • * Current information/status,
  • * Current information or status,
  • * Disposition information, and
  • * Management information.
  • This guide provides general information and procedures for CPMS.
  • ODAR’s entire CPMS Training Manual with detailed instructions for Hearing Office (HO) employees is located at: http://odar.ba.ssa.gov/resources/workload/e-disability/cpms/cpms-training-manual/
  • OHO’s entire CPMS Training Manual with detailed instructions for Hearing Office (HO) employees is located at http://odar.ba.ssa.gov/resources/workload/e-disability/cpms/cpms-training-manual/.
The materials available at this web site are provided free of charge, for informational purposes only, and without warrant by True Link Financial, Inc., and are not legal advice or Social Security benefits advice. You should contact your attorney to obtain advice with respect to any particular issue or problem, or the Social Security Administration with any general inquiries. Click here to view this section of the POMS on the Social Security Administration website.