POMS Reference

This change was made on Apr 16, 2018. See latest version.
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GN 00905.352: Claims Inquiries and Claims from the Philippines

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  • Effective Dates: 06/19/2014 - Present
  • Effective Dates: 04/16/2018 - Present
  • TN 10 (01-98)
  • GN 00905.352 Claims Inquiries and Claims from the Philippines
  • A. Policy
  • 1. General
  • Develop all claims for, or on behalf of, persons in the Philippines through the Foreign Service Post (FSP).
  • Develop all claims for, or on behalf of, persons in the Philippines through the Federal Benefits Unit (FBU).
  • Send all correspondence for persons living in the Philippines through the FSP.
  • Send all correspondence for persons living in the Philippines through the FBU.
  • 2. Requests for birth certificates
  • Get written authorization from the appropriate person when asking the FSP to secure, or examine, a public birth record. The statement must show that the person authorizes the FSP to examine the record of his birth.
  • Get written authorization from the appropriate person when asking the FBU to secure, or examine, a public birth record. The statement must show that the person authorizes the FBU to examine the record of his birth.
  • Secure the statement from the:
  • * Individual whose record is to be examined;
  • * Next of kin if the person whose record is to be examined is dead, or
  • * Parent or guardian if the person whose record is to be examined is under age 18.
  • Provide the FSP with the claimant's address if the person whose record is to be examined is in the Philippines. The FSP will contact him for the authorization.
  • Provide the FBU with the claimant's address if the person whose record is to be examined is in the Philippines. The FBU will contact him for the authorization.
  • Note: The FSP employees are prevented by Philippine law from securing copies of, or examining, public (i.e., civil) birth records without the authorization of the person whose record is involved.
  • Note: The FBU employees are prevented by Philippine law from securing copies of, or examining, public (i.e., civil) birth records without the authorization of the person whose record is involved.
  • B. Procedure
  • 1. General
  • Send correspondence, claims inquiries and applications to:
  • * Social Security Administration
  • American Embassy
  • 1201 Roxas Boulevard
  • Ermita 0930
  • PHILIPPINES
  • 2. FO action on claims and claims inquiries
  • Request assistance directly from the FSP in obtaining applications from potential claimants in the Philippines.
  • Send requests assistance to the International Benefits Office (IBO), Office of Earnings and International Operations (OEIO), Division of International Operations (DIO) for obtaining applications from potential claimants in the Philippines.
  • Send the application, claims material and other pertinent information to the FSP if an application or inquiry is received directly from an individual in the Philippines.
  • With the application, claims material and other pertinent information if an application or inquiry is received directly from an individual in the Philippines.
  • Use an SSA-562-U3. Attach the authorization to the SSA-562-U3 if a birth certificate is requested.
  • Use an SSA-562-U3 or the electronic SSA-562.. Attach the authorization to the SSA-562-U3 if a birth certificate is requested.
  • Diary the request for 60 days with 45-day followups.
  • 3. Appeals cases
  • The Administrative Law Judge or Appeals Council requests development directly from the FSP.
  • The Administrative Law Judge or Appeals Council sends requests for development to the International Benefits Office (IBO), the Office of Earnings and International Operations (OEIO), Division of International Operations (DIO).
  • C. Process
  • The FSP personally contacts each claimant to establish his identity and inform him about deduction events and third-party assistance. If a personal contact is not made, the FSP explains why and undertakes any necessary development. It returns the completed file, including the completed development, to the requesting office.
  • The FBU personally contacts each claimant to establish his identity and inform him about deduction events and third-party assistance. If a personal contact is not made, the FBU explains why and undertakes any necessary development. It returns the completed file, including the completed development, to the requesting office.