POMS Reference

This change was made on Apr 4, 2018. See latest version.
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GN 01070.210: Placing DOTEL Calls From The Field Office

  • Effective Dates: 02/12/2014 - Present
  • Effective Dates: 04/04/2018 - Present
  • TN 19 (05-07)
  • GN 01070.210 Placing DOTEL Calls From The Field Office
  • A. Guidelines for contacting processing center modules or field offices
  • * Make all DOTEL telephone requests directly to the appropriate processing center module or field office.
  • * Identify the call as a DOTEL contact request and indicate whether you wish to speak to a CR or SR in a field office or a CA or BA in a processing center, depending on the nature of the call.
  • * Furnish the following information when placing the call form the field office:
  • * FO name and code
  • * Name and position of caller
  • * FO telephone number (if available, provide an administrative number on which to make the return call)
  • * Date of call (if you reach an electronic answering device)
  • * SSN of claim involved (PCACS location)
  • * Name of NH
  • * Claimant's name and BIC if different from NH
  • * Any cross-reference SSN's if applicable
  • * Evidence / information being sought. Describe the requested evidence and provide all material facts associated with the request.
  • B. Guidelines for contacting ODO and OIO
  • Use the procedures in the following link when contact with ODO is needed http://ocoweb.ba.ssa.gov/oco/Organization/Components.asp
  • and http://ocoweb.ba.ssa.gov/OIO/default.asp for OIO support.
  • Use the procedures here when contact with ODO is needed and here for OIO support.